FAQ

Orders And Shipping

How long does delivery take?

8 to 15 business days in the US: 1 to 3 days to prepare your order, then 7 to 12 days in transit.

How much is shipping?

Free in the US on orders of $70 or more. Every RideGaze bundle qualifies.

Where do you ship?

The US, plus the countries shown at checkout. International orders may be subject to import duties and taxes, paid by the recipient.

How do I track my order?

You get an email with your tracking number as soon as your order ships. You can also use our Track Your Order page. The first update can take 2 to 5 business days.

Can I change my address?

Yes, within 24 hours of placing your order. Write to support@ridegaze.com with your order number.

My package says delivered but I don't have it.

Check with neighbors and around your mailbox, then write to us within 14 days. We help you file a claim with the carrier. If your order has Shipping Protection, we reship it at no cost.

The Backpack

Is the power bank included?

Yes with the Backpack + Power Bank bundle. No with Backpack Only: you use your own USB power bank.

Does a helmet fit inside?

Yes, a full-face helmet fits.

Is it waterproof?

No. It handles light rain only.

How do I change the eyes?

With the app on your phone. Pick an animation or upload your own image.

How do I get the free Night Eyes Pack?

The download link is in your order confirmation email.

Returns And Support

Can I return it?

Yes. Within 30 days of delivery, unused and in its original packaging, for a full refund of the product price. Email us first to get the return address.

Who pays for return shipping?

You do, unless the item arrived damaged, defective or wrong.

My backpack arrived damaged. What now?

Write to us within 7 days of delivery with a photo. We send a free replacement or a full refund, at no cost to you.

How fast do you reply?

Within 1 to 2 business days, Monday to Friday.

How do I contact you?

Email support@ridegaze.com or use our contact form.