FAQ
Have questions about Ride Gaze? You're in the right spot! Browse our FAQs below for quick answers.
General
What kind of products does Ride Gaze offer?
Ride Gaze specializes in modern automotive lighting, including interior and exterior LED kits, and innovative smart car gadgets designed to enhance the look, feel, and functionality of your vehicle.
Do I need an account to place an order?
While creating an account is not required, it offers benefits such as faster checkout, order tracking, and exclusive updates on new products and promotions.
How can I contact Ride Gaze customer support?
You can reach our customer support team through the contact form on our website or via email at ridegazestore@gmail.com. We aim to respond to all inquiries promptly.
What payment methods do you accept?
We accept a variety of convenient payment methods, including major credit cards (Visa, Mastercard, American Express, Discover) and other secure payment options as displayed during checkout.
Shipping
How much does shipping cost?
We offer free standard shipping on all orders over $50 within the US, Canada, United Kingdom, European Union, Australia, and New Zealand. For orders under $50, a flat rate of $4.99 applies to these regions.
Which countries do you ship to?
Currently, we ship to the United States, Canada, United Kingdom, European Union, Australia, and New Zealand.
How long will it take to receive my order?
Orders are typically processed within 1-3 business days, and standard shipping takes approximately 7-10 business days for delivery. Please note that these are estimates and may vary.
How can I track my order?
Once your order has shipped, we will send you an email with a tracking number and a link to the carrier's website, allowing you to monitor your shipment's progress.
Returns
What is Ride Gaze's return policy?
We offer a straightforward return policy where you can return most items within 14 days of receiving your order, provided they are unused, in their original packaging, and in resalable condition.
How do I initiate a return?
To initiate a return, please contact our customer service team with your order number and the reason for the return. They will guide you through the necessary steps.
When will I receive my refund after returning an item?
Once your returned item is received and inspected, we will process your refund to the original payment method within 7-10 business days. The processing time may vary depending on your payment provider.
What if I received a damaged or defective item?
If you receive a damaged or defective item, please contact our customer service team immediately with photos of the issue. We will be happy to assist you with a replacement or a suitable resolution.