Shipping policy
Processing time
Orders are prepared and shipped within 1 to 3 business days (Monday to Friday, excluding holidays). You will receive an email with your tracking number as soon as your order ships.
Delivery times and rates
- United States: 7 to 12 business days after shipping. $8, or free on orders of $70 or more.
- European Union: 7 to 15 business days after shipping. $22.
- Rest of the world: 7 to 15 business days after shipping. $29.
Delivery times are estimates, not guarantees. Delays can happen because of customs, weather, carrier volume, or holidays. If we cannot ship your order within the processing time above, we will email you and offer you the choice to wait or cancel for a full refund.
Tracking
Tracking can take a few business days to show the first update. During transit, a package may show no new scan for several days. This is normal. If your tracking has not updated for 10 business days, email us at support@ridegaze.com.
Address changes
Please check your shipping address before you pay. To change it, email us within 24 hours of placing your order. Once your order has shipped, the address cannot be changed. We cannot refund or replace orders shipped to an incorrect or incomplete address entered at checkout.
Customs and duties
Orders shipped outside the United States may be charged import duties, taxes, or fees by the destination country. These charges are paid by the recipient and are not included in our prices or shipping rates.
Refused or unclaimed packages
If a package is refused, not picked up, or sent back because a fee was not paid, we refund the item price once it reaches us, minus the original shipping cost and any return shipping charged to us.
Damaged packages
If your order arrives damaged, email us within 7 days of delivery with photos. It is covered by our Refund Policy.
Lost packages
If your tracking does not show delivery 30 days after your order shipped, email us. We open a trace with the carrier. If the carrier confirms your package is lost, we send you a replacement at no cost.
Marked as delivered but not received
Packages are sometimes marked as delivered a day or two before they arrive. Please check around your home, with neighbors, and with your local post office. If you still cannot find it, email us within 14 days of the delivery date shown in your tracking. We will help you file a claim with the carrier. If your order has Shipping Protection, we reship it at no cost.
Shipping Protection
Shipping Protection costs $4.99. In most countries it is pre-selected in your cart, and you can turn it off before checkout. If your order has Shipping Protection and your package is lost, stolen, or damaged in transit, including when tracking shows delivered but you never received it, we reship your order at no extra cost. Please file your claim within 14 days of the delivery date shown in your tracking, or within 30 days of shipping if there is no delivery scan. One reship per order.
Without Shipping Protection, damaged items are still covered by our Refund Policy and packages confirmed lost by the carrier are still replaced. Packages marked as delivered are not replaced, but we will help you file a claim with the carrier.
Contact
Email: support@ridegaze.com