Refund policy
30-Day Money-Back Guarantee
You have 30 days from the day you receive your order to request a return.
To be eligible, your item must be:
- Unused. It has not been worn while riding and shows no signs of use.
- In its original packaging, with all included parts and accessories.
- Returned with your order number or proof of purchase.
How to start a return
- Email us at support@ridegaze.com with your order number and the reason for your return.
- We reply within 1 to 2 business days with return instructions and the return address.
- Ship the item back with a tracked shipping method.
Items sent back without an approved return request will not be accepted.
Return shipping
Return shipping costs are paid by the customer, unless your item arrived damaged, defective, or wrong. Original shipping costs are not refundable. We are not responsible for return packages lost in transit, so please use a tracked service.
Damaged, defective, or wrong item
Please inspect your order as soon as it arrives. If it is damaged, defective, or not what you ordered, email us within 7 days of delivery with your order number and clear photos or a short video of the issue. We will send you a free replacement or give you a full refund. You do not pay any return shipping in this case.
Refunds
Once your return arrives, we inspect it and email you to confirm whether your refund is approved. Approved refunds are sent to your original payment method within 5 to 10 business days. Your bank may need a few extra days to post it.
If a return is missing parts, accessories, or packaging, or shows signs of use, we may refuse it or deduct an amount that reflects the missing items or loss in value, where the law allows.
Exchanges
To exchange an item, return it under this policy and place a new order.
Non-returnable items
- Gift cards
- Items marked as final sale
- Shipping Protection, once your order has shipped
The free digital eye pack has no cash value and cannot be refunded.
We may refuse a return or claim when there is evidence of fraud, abuse, intentional damage, or altered evidence, to the extent permitted by law.
Contact us first
If anything is wrong with your order, please email us at support@ridegaze.com before contacting your bank or card issuer. We answer every email within 1 to 2 business days.
Your rights
Nothing in this policy limits the rights you have under the consumer laws of your state or country. If you live in the European Union, you also have the legal right to withdraw from your purchase within 14 days of delivery without giving a reason.